Tuesday, August 16, 2011
Juki Exceed F600 and a dilemma
NEW or USED?
Well, after much research (weeks, actually and many, many hours), reading reviews, searching online, I decided on a Juki Exceed F600 for my new and much needed sewing machine. It was within my budget and did everything I needed in a sewing machine and more. I phoned around and visited several sewing machine stores and no one in my local area carried the Juki. Two hours away, in San Diego county, I located a store that carried Juki's: Sewing Machines Plus in San Marcos, CA. I spent a couple of hours with a sales woman and finally made the decision to purchase one. Keep in mind, this is my first new machine since my purchasing a Janome Jem Gold in 1998! Since we were staying out of town, I was unable to un-box or set it up until two days later, so you can imagine how excited I was to set her up! And then imagine my disappointment when I discovered as I un-boxed it, that the machine sold to me appeared not to be perfectly new!!
The Exceed comes with an extension table and the box it was in had been obvious re-taped. AND the table had some red scuff marks on the top of it. There were some other indications the sewing machine had been out of the box, including a missing accessory out of the accessory box! I immediately phoned the store and spoke to my salesperson and after another day of waiting, the owner of the store denied the box was ever opened. (at least it was unknown to him). So they asked for pictures, which I sent. Another day with no response. I don't feel I should pay retail for a 'used' machine, yet now, I am having to prove what I am saying is true. It also had a sticker on the outside of the box, that it had been at a quilt show that was a few weeks ago. I had intended to post a glowing report about this shop, since I was sure I was going to be jumping with joy over my new Juki, but because of this dispute I cannot, in good conscience, recommend this store. Also, the bobbin winder is not working correctly and I have been promised it is an easy fix, that can be done over the phone. However, it has been two days, and I have yet to receive the call from the service person, so I can fix it. I am not a happy camper right now. :( Why does life have to be so difficult sometimes?